Transactional websites
Most data-driven websites in the pensions and HR sector only take data from the administration system - they do not attempt to insert data back into it. However, some administrative tasks require information to be entered by the employee and these can enabled through a website that talks back.
Examples would include:
- pension investment choices
- expression of wish
- change of address for former pension scheme member
It is important that any administration processes that need to be triggered by such data are correctly initiated. For example, if a scheme member changes their investment choices, it is not good enough to simply record that information in the database. A workflow would be required to perfom the requisite buys and sells.
ABC's team have extensive experience of integrating custom websites with administration systems in this way and can advise on the best way to proceed. We can also, from painful personal experience, point out some of the pitfalls.